Module · HR Helpdesk
Tickets, SLA, CSAT, knowledge base.
Categorised tickets (HR, IT, Payroll, Facilities) with comments and attachments
Why teams pick HR Helpdesk
- Categorised tickets (HR, IT, Payroll, Facilities) with comments and attachments
- SLA rules per category; CSAT rating captured on resolution
- Knowledge-base articles with a publish workflow
Why HR Helpdesk
What makes PeopleVizio's HR Helpdesk different.
01
Categories with SLAs
Each category has its own SLA. The 15-minute SLA scheduler escalates overdue tickets.
02
CSAT on close
Resolved tickets prompt for a CSAT rating; scores aggregate on the helpdesk dashboard.
03
Knowledge base
Articles with a publish workflow; visible to employees.
Features
Concrete capabilities, tied to real code.
Every claim below maps to a specific service or class in the PeopleVizio platform.
Ticket triage and assignment
HR-side view for triaging and assigning tickets.
Comments and attachments
Standard ticket-thread features.
FAQ
HR Helpdesk, in detail.
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Ready to see it?
Ready to see HR Helpdesk live?
Twenty minutes, tailored to your size and country, with a written summary afterwards.