Every HR question answered — with SLAs.
Categorised HR tickets with SLA timers and escalation
Why teams pick HR Helpdesk
- Categorised HR tickets with SLA timers and escalation
- Self-service knowledge base with article analytics
- CSAT scoring on every resolved ticket — visible to leadership
What makes PeopleVizio's HR Helpdesk different.
Deflect before it's a ticket
Knowledge base with suggested articles as the employee types; most queries resolve themselves.
SLAs that hold
First-response and resolution SLAs per category; at-risk tickets escalate automatically.
CSAT that leadership sees
Every closed ticket gets a one-tap CSAT; scores roll up to the helpdesk dashboard.
Concrete capabilities, tied to real code.
Every claim below maps to a specific service or class in the PeopleVizio platform.
Category-aware routing
Payroll → Payroll Ops, Benefits → HR, IT → IT Helpdesk (we integrate via webhook).
Slack and Teams ingestion
Tickets can be opened from a Slack reaction — context auto-captured.
Knowledge base with analytics
Article views, deflection rate, and feedback — know what to write next.
HR Helpdesk, in detail.
Ready to see it?
Ready to see HR Helpdesk live?
Twenty minutes, tailored to your size and country, with a written summary afterwards.